콜라비 (CALLRABi) : 특징 및 구분 (Features & Edition)

콜라비(CALLRABi)는 다양한 수요 만족을 위해 대부분의 SMB 고객이 선택할 수 있는 “커뮤니케이션 링크(CL, Communication Link)“와 500석 이상의 대형 컨택센터 운영을 위한 “엔터프라이즈 커뮤니케이션 센터(ECC, Enterprise Communication Center)“로 제공됩니다. 각 에디션의 주요 기능에 대한 정보는 아래 비교 표를 참조하십시오.

콜라비(CALLRABi)“는 다양한 수요 만족을 위해 대부분의 SMB 고객이 선택할 수 있는 “커뮤니케이션 링크(CL, Communication Link)“와 500석 이상의 대형 컨택센터 운영을 위한 “엔터프라이즈 커뮤니케이션 센터(ECC, Enterprise Communication Center)“로 제공됩니다.

Communication Link Enterprise Communication Center
SIP Protocols
IP IPv4, IPv6 IPv4, IPv6
Signaling SIP SIP
Signaling Transport UDP, TCP UDP, TCP, TLS
Media (s)RTP, RTCP (s)RTP, RTCP
SIP Proxy
Digest Authentication, RFC 2617 및 MD5 Included Included
NAT Traversal
Header Modification
Redirection
Fail Over Optional
Failure Notification
Dial Plan
Regular Expression Included Included
Multiple Targets
Billing / CDR
RADIUS Optional Included
Call log & Report Included
Billing(SMDR) Policy / Report Optional
SSW
Multiple Auto Attendant Included Included
Auto Attendant Schedule
Ring Back Tone
MOH(Music On Hold)
Call Hunting Multi-Line / Group / Linear / Circular / Most-Idle Multi-Line / Group / Linear / Circular / Most-Idle
Call Pickup, Waiting, Holding, Parking Included Included
Call Forward Busy / Do Not Answer / Unconditional / Scheduling Busy / Do Not Answer / Unconditional / Scheduling
Transfer Screened Transfer(Attended) / Unscreened / Blind Screened Transfer(Attended) / Unscreened / Blind
Conference Invite Attendee / Multiple Conference / Max 3 Conference Session Invite Attendee / Multiple Conference / Max 6 Conference Session
Survivability HA(High Availability): Active+Standby N:1 / 1Proxy + N Active SSW + 1 Standby Coverage / Node Clustering
Multi-Tenant Included Included
Direct Inward Dialing
Direct Outward Dialing
Outward CID Customizable
ARS(Automatic Route Selection) Optional
IVR
Multi DNIS Scenario Optional Included
Scheduling Included
TTS Interface Optional Optional
Service Scenario Management Included Included
Announcement Management
VMS(Voice Message Service) Optional Included
CTI Middleware
Tele-Presence: 1way Unicast & Multicast Optional Multicast Included All
Call Queuing Multi Queuing / Priority Multi Queuing / Priority / Relocation
Guide of Waiting Time or Number of Queue Optional Included
Call Control API Included
ICD(Intelligent Call Distribution)
VIP Routing Optional Included
CID Based Routing
DNIS Based Routing Included
Skill Based Routing
+UCD-MIA
+UCD-LOA
+EAD-MIA Optional
+EAD-LOA
ACM(Abandon Call Management)
Trace & Logging Included Included
Task Management
VRS(Voice Recording Service
Integration CDR Included Included
AES(128bit) Optional Optional
Access Control Included Included
Export Backup Optional

<– Previous

Next –>